Privacy Policy
This Privacy Policy describes how www.theepoxyresinstore.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Information We Collect
We collect and process the following types of personal data:
- Personal Information: Name, email address, phone number, billing address, and shipping address.
- Payment Information: Credit card or debit card details are collected through our secure third-party payment processor.
- Order Information: Details of products purchased, order history, and delivery preferences.
- Technical Information: IP address, browser type, time zone settings, and device information collected via cookies or similar technologies.
- Marketing and Communications Information: Your preferences for receiving marketing and communication materials from us.
How We Use Your Information
We may use your information for the following purposes:
- Order Processing: To process and deliver your orders, manage payments, fees, and charges.
- Customer Service: To manage your inquiries, requests, and complaints.
- Marketing: To send you promotional offers, news, and updates if you have opted in to receive these.
- Personalization: To provide a customized shopping experience based on your browsing and purchase history.
- Legal Compliance: To fulfill our legal obligations, such as tax or regulatory reporting.
Sharing Your Information
We may share your personal data with:
- Service Providers: Third-party vendors who help with payment processing, shipping, marketing, and website analytics.
- Compliance and Legal Obligations: We may disclose your data if required by law or in response to a legitimate request by public authorities.
- Business Transfers: If our business undergoes a merger, acquisition, or sale, we may transfer your personal data to the new owner.
Data Security
We use technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes secure servers, firewalls, encryption, and limited access to personal information by authorized personnel only.
Your Rights
Under the UK GDPR, you have the following rights:
- Access: Request access to the personal data we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information.
- Erasure: Request the deletion of your personal data where applicable.
- Restriction: Request that we restrict processing of your personal data.
- Objection: Object to the processing of your data based on legitimate interests.
- Data Portability: Request a copy of your personal data in a commonly used electronic format.
To exercise these rights, please contact us at [Contact Email].
Retention of Data
We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including satisfying any legal or reporting requirements. If you have an account with us, we will retain your information for the duration of your account’s activity and as required by applicable laws.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your shopping experience, analyze site usage, and assist with our marketing efforts. For more information, refer to our [Cookie Policy].